Return of goods to matev

Returns are a significant expense for matev. Especially if these are not marked accordingly. To avoid this, returns of deliveries of any kind can only be returned with a return form approved by us.

This must be sent to us by fax or e-mail and will be checked and signed by us. This allows to return the goods to us.

In case of wrong order, a storage fee of 15% of the net price, at least 35.00 EUR is charged. In this case, the corresponding return must be delivered free.

In the case of a wrong delivery, the pickup of the parts will be arranged by us.

After receipt of the goods, we will check them for completeness, damage or use traces. If the goods are in a proper condition, the corresponding credit note is issued. Should the goods be used or damaged, we may return them to you.

For further questions, please contact our sales team.